A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

Address/Contact Info

The Tacoma Dome is located in the City of Tacoma at 2727 East D Street, Tacoma, WA 98421. Deliveries should be routed to the 24-Hour Security office located at the Northeast side of the Tacoma Dome. For directions to the arena, please visit the Parking & Directions page and for contact information, please visit the Contact Us page.

Alcohol

Washington State liquor laws prohibit guests from bringing alcoholic beverages into the Tacoma Dome. The only alcohol permitted on the premises must be purchased and/or dispensed by authorized servers. Guests who appear to be under the age of 30 will be required to show approved identification (valid, government issued photo ID). 

No guest will be served more than two alcoholic beverages per transaction. Alcohol beverage sales will be cut off at designated times during concerts and other events. Guests passing alcohol to minors will be ejected and subject to arrest, ticketing and prosecution.

Cannabis Warning – Washington State Law prohibits the use of cannabis in public and specifically on any alcohol licensed premises. Please consider this your warning. If you use Cannabis on these premises, you will be asked to leave immediately and will not receive a refund.

Ambulances

An ambulance as well as Emergency Medical Technicians are on-site for most Tacoma Dome events. Contact the nearest guest services representative should you be in need of any emergency services.

Animals

Only certified service dogs or service dogs in training will be allowed into The Tacoma Dome. All other animals are prohibited.

Autographs

Some events at the Tacoma Dome do include autograph sessions. They are usually held in a designated area inside the Tacoma Dome. Ask the nearest guest services representative for more information on if or where autograph sessions will take place.

ATM - Automated Teller Machines

There are three ATM machines at the Tacoma Dome. They are located on the Main Concourse Level near Section 1, on the Floor Level near Lower A Doors in the NW Corner, and in the Exhibition Hall Lobby.

Automobile Assistance

Guests who need automobile assistance (dead batteries, lockouts, etc.) should contact the nearest Guest Services Representative or Parking Lot Attendant.

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B

Baby Changing Areas

Baby changing stations are located in every restroom at the Tacoma Dome. In addition, The Tacoma Dome has a family restroom located on the north side of the Main Concourse near section 15A.

Backstage Passes

Backstage passes are not provided by the Tacoma Dome. However, backstage passes may sometimes be obtained via the Fan Club, radio station contests, purchased as part of a VIP package, etc. The passes are supplied by the touring personnel and arrangements must be made to receive these passes prior to the event through the touring personnel. The Tacoma Dome, City of Tacoma, Centerplate, Staff Pro and Ticketmaster personnel cannot give backstage passes to guests attending any show.

Bag Search

The Tacoma Dome prohibits cans, bottles, containers, coolers, food and beverages from being brought into the Tacoma Dome. All bags are subject to search upon entry. Prohibited items should be disposed of in trash containers or returned to one’s vehicle. For specific event information, please call the Tacoma Dome office at 253.272.3663.
Bags, including handbags/purses, may not be larger than 13” x 15”. Backpacks are prohibited and all bags, regardless of size, are subject to search.

Balloons

Balloons of any kind are not allowed inside of the Tacoma Dome.

Banners and Signs

Banners or signs may be brought in at the Tacoma Dome at the discretion of the event promoter or sponsor as long as they do not interfere with the event in progress and they do not obstruct the view of other guests in the area or cover any permanent building signage. A good rule of thumb is if the sign can fit under your seat it will usually be permitted. Banners may not contain political, personal or commercial messages or display inappropriate phrases or words. The Tacoma Dome and/or the event promoter reserves the right to refuse and/or remove any banners or signs at their discretion.

Bicycles

Bike racks are located in front of the Exhibition Hall and on the sidewalk near the flagpoles.

Binoculars

Binoculars are permitted for most events at the Tacoma Dome.

Bottles and Cans

No outside beverages are permitted in the Tacoma Dome and no cans or bottles are permitted. Exceptions may be granted for baby formula, baby bottles, baby food, medication or other special health related needs.

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C

Cameras and Videos

Camera policies vary by event and are determined solely at the discretion of the show promoters and are subject to change without notice. For most events, non-professional cameras (no detachable lens) are allowed. Audio and video recording equipment as well as iPads are usually not allowed. Support tools such as tripods, selfie sticks and GoPro poles are prohibited. Remotely controlled, small unmanned aircraft systems (a.k.a. drones) are prohibited without prior approval. Unauthorized or prohibited photography of an event may result in film or videotape being confiscated by show representatives. In all cases, the resale of photography or video is strictly prohibited. For details regarding the camera policy for a specific event, please call 253.272.3663.

Catering Services

Centerplate is the exclusive food service provider for the Tacoma Dome. Contact Centerplate at 253.593.7635 for more information on catering your next event at the Tacoma Dome.

Cell Phones

Cell phones are allowed into The Tacoma Dome provided they do not interfere with other guests’ enjoyment of the event. Guests are encouraged to silence cell phones and other devices as a courtesy to other guests’ and performers. Cell phone cameras cannot be used during events prohibiting the use of cameras.

Chairs

Chairs of any kind (lawn chairs, folding chairs, etc.) are not permitted into the building. This includes general admission shows where there will be no chairs on the arena floor. 

Children

For most events, children under two years of age do not need a ticket for entry into the Tacoma Dome. However, they must sit on the lap of an accompanying adult. Children two years of age and older must have a ticket to the event. For details regarding the youth ticketing policy for a specific event, please call 253.272.3663.

Code of Conduct

The Tacoma Dome and its employees are committed to providing our guests with an enjoyable, safe atmosphere. Our staff will proactively intervene to support an environment where all guests can enjoy the event free from the following behaviors:

• Foul or abusive language or gestures
• Intoxication or other signs of impairment
• Displays of affection not appropriate in a public setting
• Obscene or indecent clothing
• Any disruption to the progress of the event by guest’s actions or unauthorized person on the playing field, stage, etc.
• Guests seated in a location other than their ticketed seat
• Smoking, vaping or tobacco use of any kind

If someone interferes with your enjoyment of an event, please contact a Guest Services Representative for assistance.

Concessions

The Tacoma Dome’s food service partner, Centerplate, manages several fixed and portable concession stands at the Tacoma Dome. These stands feature many favorites such as hot dogs, soda, popcorn, nachos, tacos, pizza and barbecue specialties. The Tacoma Dome also features a varied selection of local micro-brew, import and domestic beer and other alcoholic beverages.

Containers and Coolers

Guests are not permitted to bring plastic containers (including empty water bottles) or coolers of any type into the Tacoma Dome.

Credit Cards

Most of the Tacoma Dome permanent concession stands on the concourse accept VISA, MasterCard, American Express, Discover and debit cards. Most portable stands in the facility do not accept credit or debit cards. For most events, merchandise stands do accept credit and debit cards. Tacoma Dome parking lots are cash only.

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D

Directions

Please visit our Parking & Directions page for more information.

Dome Direct

Dome Direct is a free email service offered to our customers. Sign up for Dome Direct to receive Tacoma Dome updates including concert announcements, ticket on-sale information, exclusive pre-sale offers, monthly event updates, show event details, and occasional discount offers.   

Doors Open

Doors to the Tacoma Dome generally open 90 minutes prior to most events. Guests are encouraged to arrive early to avoid lines and for easy access to seats and services. Guests needing a wheelchair accessible entrance can generally use Lower A or Upper C entrance. Call 253.272.3663 or visit our event detail pages for specific event information.

Drop-Off/Pick-Up Zones

The drop-off / pick-up zone for patrons is located on Wiley Ave. for major events. Please no drop-off or pick-ups in the D Street loading zone on event days. Due to the limited space available in this area, road closures and high traffic at the beginning and conclusion of events, it is recommended that you drop off guests at another location near the Tacoma Dome (ie. Tacoma Dome Station, Best Western, Freighthouse Square) to facilitate an easier drop-off and pick-up.

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E

Elevator

The Tacoma Dome has a public elevator located on the west end of the facility near Section 2B. This elevator accesses McKinley’s Grill Restaurant, the Arena Level and the Main Concourse.

Emergencies and Evacuation Procedures

In the event of a serious emergency, all event staff, law enforcement and fire personnel are available to assist guests. Information may also be provided over the public address system.

Event Cancellation Policy

In the event that a show is cancelled or postponed, ticket refund information will be shared as soon as it is available from the event promoter or Ticketmaster.

Event Information Hotline

The Tacoma Dome event information hotline phone number is 253.572.3663. This recorded message provides information on upcoming Tacoma Dome events.

Exhibition Hall

Attached to the Tacoma Dome arena is the Tacoma Dome Exhibition Hall (ExHall). The ExHall is a multi-purpose facility with 28,800 feet of floor space. A wide range of events are hosted every year including trade shows, cultural festivals, corporate banquets and meetings, receptions and many more community events. For information on booking the ExHall for your next event, view our ExHall Brochure and call 253.272.3663.

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F

Family Restrooms

The Tacoma Dome has a family restroom located on the north side of the Main Concourse near section 15A.

Field/Backstage Access

Only authorized personnel with proper credentials will be permitted backstage or on the field/court before, during or after a game or event. Any unauthorized person who travels backstage or onto the field/court will be removed from the Tacoma Dome and subject to arrest and prosecution.

Firearms

For the safety of all guests, firearms of any kind, regardless of permit, are not allowed in the Tacoma Dome. The only exception to this is UNIFORMED law enforcement personnel in the performance of their official duties. The presenter of an event ticket consents to a reasonable search for weapons before entering. Failure to comply with the above conditions will result in not being admitted to the event or ejection. If a patron enters the Tacoma Dome and is ejected for any reason, no refunds or exchanges will be allowed in such an event.

First Aid

If medical assistance is needed, please contact the nearest Guest Services Representative. Emergency Medical Service personnel are on site for most events.

Food and Beverage Policy

Outside food and beverages are not permitted at any time. Exceptions may be granted for baby formula, baby bottles, baby food, medication, or other special health related needs.

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G

General Admission Seating

Some general admission (GA) concerts at the Tacoma Dome will be divided into a “split house.” For these shows guests with a GA ticket will enter through the Lower A doors. Guests with a Reserved Seat ticket will enter through the Upper C doors. During “split house” shows, reserved seat ticket holders will not have access to the GA viewing areas.

Guest Services/Security

Security and Guest Services at the Tacoma Dome are provided by Staff Pro Inc. For any questions or concerns please call 253.274.8320.

Guns

For the safety of all guests, guns of any kind, regardless of permit, are not allowed in the Tacoma Dome. The only exception to this is UNIFORMED law enforcement personnel in the performance of their official duties. The presenter of an event ticket consents to a reasonable search for weapons before entering. Failure to comply with the above conditions will result in not being admitted to the event or ejection. If a patron enters the Tacoma Dome and is ejected for any reason, no refunds or exchanges will be allowed in such an event.

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H

I

J

K

Knives

Event attendees are prohibited from entering the building with knives of any kind (regardless of style or size). Failure to comply with policies will result in not being admitted to the event or ejection. If a patron enters the Tacoma Dome and is ejected for any reason, no refunds or exchanges will be allowed in such an event.

L

Laser Pointers

The use of laser pointers is strictly prohibited at the Tacoma Dome and will result in confiscation of the laser pointer and possible ejection.

Link Light Rail

Sound Transit's Tacoma Link Light Rail offers free transportation to and from the Tacoma Dome Station, two blocks north of the Tacoma Dome, to stations throughout downtown Tacoma. The light rail generally runs extended hours for major concerts. To see if the Link Light Rail is running extended hours for a specific show, view Sound Transit's Rider Alerts or call the Tacoma Dome at 253.272.3663.

Lost and Found

At an event, please contact a Guest Services Representative for assistance. Lost and found is located at the 24-Hour Security office at the Tacoma Dome and can be reached by calling 253.593.7652. Lost items will be kept for one month; those unclaimed after that time will be donated to charity. In most cases any unclaimed credit or debit cards are destroyed immediately as recommended by the issuing financial institution.

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M

Medics

Emergency Medical Technicians are on-site for most Tacoma Dome events. Contact the nearest guest services representative should you be in need of any emergency services.

Meet and Greets

Many concerts do have meet and greets with the performers. The passes to these meet and greets are supplied by the touring personnel, local radio stations or event sponsors and arrangements must be made to receive these passes prior to the event through these channels. Often times the Tacoma Dome has no information on meet and greet times or locations until the day of the show. The Tacoma Dome, City of Tacoma, StaffPro, Centerplate and Ticketmaster personnel cannot give “meet and greet” passes to guests attending any show.

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N

O

P

Parking

For more information, please visit our Parking & Directions page.

Police

For the safety of our guests, the Tacoma Police are on site during most Tacoma Dome events. If you have an emergency, please contact the nearest Tacoma Dome or Guest Services representative.

Prohibited/Permitted Items

In the interest of guest safety and enjoyment, the Tacoma Dome reserves the right to prevent certain items from being brought into the facility. Items including, but not limited to, the following are not allowed in the Tacoma Dome:

  • Alcoholic beverages or illegal drugs
  • Backpacks and all bags larger than 13 5/8" x 15 1/4"
  • Outside food & beverage items
  • Glass or aluminum bottles or cans
  • Ice chests or hard-sided coolers
  • Camera tri-pods, mono-pods, GoPro poles and selfie sticks
  • Remotely controlled, small unmanned aircraft systems (a.k.a. Drones)
  • Sticks or clubs (including signs attached to sticks)
  • Fireworks
  • Mace/Pepper Spray
  • Bullhorns, airhorns or other noisemakers
  • Confetti
  • Animals (except certified services dogs)
  • Beach balls or other inflatables
  • Bicycles
  • Skateboards or roller blades
  • Squirt guns or super soakers
  • Balloons of any kind
  • Laser pointers
  • Weapons of any kind, regardless of permit (including but not limited to: firearms, knives, batons, mace, pepper spray, brass knuckles, tasers, etc.)
  • Stickers
  • Chains
  • Studded belts, bracelets, etc.
  • Chairs (lawn chairs, folding chairs)

Permitted Items:

  • Baby formula, baby bottles and baby food
  • Medication or other special needs
  • Diaper/baby bags (subject to search, must be under 13 5/8" x 15 1/4")
  • Binoculars
  • Seat cushions

Please Note: event promoters reserve the right to restrict additional items

Promotions/Vending

Any person or business wishing to distribute any promotional material or sell any product during a Tacoma Dome event must receive permission to do so from the promoter of the show. Any persons not authorized to distribute or sell ANY product will be asked to leave the Tacoma Dome property immediately. Call 253.272.3663 for specific event information.

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Q

R

Recycling

The Tacoma Dome and the City of Tacoma encourages recycling. You will find clearly marked bins in high-traffic areas for you to dispose of your recyclables.

Re-Entry Policy

Re-entry during Tacoma Dome events varies. For most Tacoma Dome events, including concerts, once you have your ticket scanned at the entry doors, if you leave the building, you will not be permitted to re-enter. Some events, including some high school sporting events and trade shows allow re-entry. Please call 253.272.3663 for specific event information and be sure to confirm the re-entry policy with a ticket taker or Guest Services staff member before leaving the building.

Resale and Scalping

An event ticket will not be recognized, honored, or received for admission if purchased from a source other than the Tacoma Dome Box office, Ticketmaster, or its authorized outlets. There will be no refunds and no exchanges. Tickets obtained from sources other than any Ticketmaster outlet may be lost, stolen, or counterfeit tickets and in such cases will not be honored.

Reserved Seats

Most Tacoma Dome events are reserved seating events. A seating section and seat number will be included on your ticket and this is your seat for the entire event. Changing seats during an event is strictly prohibited.

Revocable License

A ticket is a revocable license, and may be withdrawn at any time at the sole discretion of the Tacoma Dome. All tickets are subject to the rules, regulations, and policies of the Tacoma Dome. Tickets may be revoked for reasons including, but not limited to, the following: drunk or disorderly conduct, scalping or resale of tickets, counterfeit tickets, etc.

RV Parking

The Tacoma Dome has twenty-three (23) RV spaces available that include electric, sewer, and water. These spaces are generally available on a first come, first serve basis. Please call 253.593.7652 for more information. To reserve a space for WIAA events please contact Staff Pro at 253.274.8320 and include a fee of $40.00 per day. To reserve a space for the Tacoma Holiday Food & Gift Festival, please call Showcase Events at 800.521.7469. There are a limited number of RV spaces that do not include hookups. These spaces also are available on a first come, first serve basis and include a variable fee of $20.00-$40.00 per day based on RV size. Please note: spaces may not accommodate all RV slide-outs. 

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S

Scoreboard Messages

Unfortunately, special messages cannot be displayed on the Tacoma Dome scoreboards.

Search

The level of search will be determined on an event by event basis. Searches implemented at the Tacoma Dome will vary from a visual search to random bag search to a full pat-down search. Backpacks are discouraged from being brought to the Tacoma Dome. Please call 253.272.3663 for specific event information.
NEW security measures beginning February 2016: Metal detectors will be in use at all entrances. Bags, including handbags and purses, may not be larger than 13 5/8” x 15 1/4”. Backpacks are prohibited and all bags, regardless of size, are subject to search.

Security/Guest Services

Security and Guest Services at the Tacoma Dome are provided by Staff Pro Inc. For any questions or concerns please call 253.274.8320.

Signs and Banners

Banners or signs may be brought in at the Tacoma Dome at the discretion of the event promoter or sponsor as long as they do not interfere with the event in progress and they do not obstruct the view of other guests in the area or cover any permanent building signage. A good rule of thumb is if the sign can fit under your seat it will usually be permitted. Banners may not contain political, personal or commercial messages or display inappropriate phrases or words. The Tacoma Dome reserves the right to refuse and/or remove any banners or signs at their discretion.

Skateboarding/Rollerblading

Skateboarding and/or rollerblading on Tacoma Dome property is strictly prohibited.

Smoking / Vaping Policy

The Tacoma Dome is a smoke-free facility and smoking of any kind including but not limited to cigarettes, tobacco, cigars, electric cigarettes and pipes is prohibited in all seating areas, the concourse, restrooms, concession stands, eating areas, view box, VIP lounges and administrative offices. Due to the Expanded Clean Air Act passed December 8, 2005 in Washington State, smoking is prohibited within 25 feet of doors. Due to the necessary clearance areas, there will be no smoking area designated and no re-entry for smoking during events at the Tacoma Dome facility. 

Cannabis Warning – Washington State Law prohibits the use of cannabis in public and specifically on any alcohol licensed premises. Please consider this your warning. If you use Cannabis on these premises, you will be asked to leave immediately and will not receive a refund.

Solicitation/Literature

Any persons without written consent from the Tacoma Dome or the event promoter are prohibited from soliciting contributions or distributing literature on the Tacoma Dome property (inside or outside).

“Split House Shows”

Some general admission concerts at the Tacoma Dome will be divided into a “split house.” For these shows guests with a “General Admission” ticket will enter through the Lower A doors. Guests with a “Reserved Seat” ticket will enter through the Upper C doors. During “split house” shows reserved seat ticket holders will not have access to general admission viewing areas.

Strollers

Fold-up strollers may be stored under your seat during events at the Tacoma Dome. If your stroller does not fit under your seat you may check it in prior to the event. Contact the nearest guest services representative for information on checking in your stroller.

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T

Tailgating

Tailgating is not permitted in the Tacoma Dome parking lots. In accordance with Tacoma City Ordinance, guests may not consume alcohol in the parking lots or in their vehicles, nor may they posses an open container of alcohol. Guests are prohibited from operating any gas, electric or charcoal barbeques.

Tickets

Ticketmaster is the official ticketing service of the Tacoma Dome. The Tacoma Dome Box Office is open Monday through Friday 10am to 5pm and Saturday 10am to 2pm. The box office may be open later on select event days. Tickets may also be purchased by phone at 800.745.3000 or online at Ticketmaster.com. 

Ticket On-Sales

No camping is allowed for ticket on-sales. For all Tacoma Dome on-sales, a random number draw will be held to establish the order of the ticket line. Every person involved in the random number draw has an equal chance of being the first person in line for tickets. Wristbands will be given to determine your number for the random draw. Wristbands are handed out until thirty (30) minutes prior to the scheduled on-sale time and are only available on the morning of the on-sale.

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U

V

Vending/Promotions

Any person or business wishing to distribute any promotional material or sell any product during a Tacoma Dome event must receive permission to do so from the promoter of the show. Any persons not authorized to distribute or sell ANY product will be asked to leave the Tacoma Dome property immediately. Call 253.272.3663 for specific event information.

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W

Weapons

For the safety of all guests, weapons of any kind, regardless of permit, are not allowed in the Tacoma Dome. The only exception to this is UNIFORMED law enforcement personnel in the performance of their official duties. The presenter of an event ticket consents to a reasonable search for weapons before entering. Failure to comply with the above conditions will result in not being admitted to the event or ejection. If a patron enters the Tacoma Dome and is ejected for any reason, no refunds or exchanges will be allowed in such an event. For more information, please see "Prohibited/Permitted Items."

Will Call Window

Guests may pick up “Will Call” tickets at the Tacoma Dome Box Office located at the front of the facility on “D” Street. Will call tickets can only be picked up by the person whose credit card was used to purchase the tickets. Photo ID is required of anyone picking up tickets at Will Call, and tickets will only be released to the individual named on the envelope. Leaving tickets for a third party is prohibited. All of the tickets will be released to the individual named on the envelope. Call 253.272.3663 for will call hours for specific events.

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X

Y

Z

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